Customer support,automated.Your way.

A support agent made for logistics. Free on your website, one fixed price when it helps your customers too.

  • 24/7, any language
  • Knows your company
  • Your hand-off rules
  • Email, web forms and chat
  • EU hosted
  • In front of your helpdesk
Book a demo

Everyday questions stop here. The ones that matter reach your team.

Tracking, bookings, claims, cancellations: Arbitr answers them day and night, so your team has time for the customers who really need a person.

It sits in front of the inbox or helpdesk you already use, and your team keeps working there. You decide how readily it hands over: only when it has to, or at the first sign a customer is stuck.

41answered by Arbitr

6passed to your team

Arbitr answers the way your team would.

It knows your company.

Pickup times, delivery terms, your prices: it answers from your website, policies and documents, not from guesswork.

It's there day and night, in any language.

Answers in seconds, at three in the morning too, in whatever language your customer writes.

You decide what goes to your team.

Claims above an amount, a lost pallet, an upset customer: you set what it hands over. Everything else, it answers.

It has your look and your voice.

Your colour, corners and icon, solid or glass. As formal or as warm as your team.

It can stay in the EU.

If you prefer, every answer comes from AI models hosted in the EU.

EU hosted GDPR

Hand over claims above

€200

€20€300

€180 is under the limit, so Arbitr answers.

DocketAsk us anything

My pallet arrived damaged, €180 worth. Can I claim?

Docket

Yes. Add a photo to the shipment in your account and we'll settle the full €180.

✓ Answered

Lotte from our team takes it from here.

Claim over €200

Set the tone

Formality
Warmth
DocketAsk us anything

Hi, it's Anna Jansen. I can't log in to the tracking portal.

Docket

Hello Anna, sorry to hear you're locked out. Use “Forgot password” on the login page.

DocketAntwerp

Included with the support agent

Your customers show you what to fix first.

Arbitr reads every conversation: what customers ask about, how they felt, and where your website or your service let them down. Here is one month at Docket, a sample forwarder.

The two numbers to steer byExample: one month, 412 customers

Customer satisfaction

81%of customers left satisfied

Satisfied 334Unsettled 45Dissatisfied 33

Hand-off rate

14%of customers went to a person

The customer asked 21The agent decided 37

A lost or damaged shipment 14
An exception asked for 11
Only wanted a person 9
Every customer, day by dayEach square is one customer

What customers came forBigger tile: more customers asked about it

Each tile is something customers came for, tinted by how often it went to a person.

rarelymostly to a person

Most handed over: volume pricing. Least answered: customs, which no page covers.

What would help mostRanked by how many customers each would have helped
  1. 1Add a customs guide for the UK and SwitzerlandWebsiteWould have helped 38 customers
  2. 2Let customers cancel a booking themselvesService21 customers
  3. 3Show the pickup window in every confirmationService17 customers
  4. 4Publish your prices for larger volumesWebsite9 customers
Every conversationSearch them, and open any in full
Customer and questionMoodHow it endedWhen

Most AI helpdesk prices trail off Ours has a full stop.

They bill every answer, every colleague and every add-on, so a good month costs more. Our support agent is one line on your invoice. Move the sliders: theirs moves, ours doesn't.

Arbitr

€499.

Nothing to count. Your whole team included.

The same next month, however busy it gets.

A typical AI helpdesk

€643 to €1,338

How we worked out their prices

A typical AI helpdesk: three popular helpdesks that charge for every conversation their AI resolves, at their list prices checked in October 2026. That is $0.90 to $1.50 an answer (€0.77 to €1.29), $29 to $169 a seat a month (€25 to €145), and an AI insights add-on from $0.20 a conversation, at least 500 a month, to $50 a seat (€0.17 to €43), converted at $1 = €0.86. Arbitr: the support agent, €499 a month excl. VAT, plus a one-off setup.

See both plans

Free on your website. For good.

The website assistant answers your visitors and passes the rest to your inbox. Set up with us in 30 minutes, or on your own. When it helps your customers too, the support agent is €499 a month. No monthly fee until you've seen it work.

Rather talk first? Book a demo